Shipping policy
Production Time
Every Genrugs rug is handcrafted after your order is placed.
Please allow:
- 4–5 weeks for production
- 5–7 business days for express shipping
Production timelines may vary slightly during peak seasons or high order volumes.
Worldwide Shipping
We ship globally and work with trusted shipping partners to ensure safe delivery.
Tracking & Insurance
All orders include:
- Tracking information
- Shipping insurance
- Secure packaging
Tracking details are shared once your order ships.
Duties & Taxes
For eligible regions including the United States, duties and taxes are prepaid where applicable, meaning no surprise delivery charges.
Shipping charges are calculated at checkout.
Delivery Delays
While we strive to deliver on time, delays caused by:
- Customs clearance
- Weather conditions
- Carrier disruptions
- International shipping processes
are outside our control.
Incorrect Address
Customers are responsible for providing accurate shipping information. Genrugs is not responsible for delays or losses caused by incorrect addresses entered during checkout.
Lost Packages
If your package appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.